Privacy policy 

Our commitment to you: At findWellness, we are committed to protecting and respecting your privacy. The following Privacy Policy details information outlining when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.  

Please read the following carefully to understand our views and practices regarding your data and how we will treat it. This covers, without limitation, your interaction with findWellness, our programme emails, meetings with our findWellness coaches, online workshops, our videos or any of our other services. By signing up for a findWellness programme, you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy. If we change our Privacy Policy, you will be updated in our programme emails. If you have any questions or concerns about our collection, use, or disclosure of your personal information, please contact us at [email protected]

 

What this privacy policy is all about  

We want to give you the best service possible. In order to achieve this, when you interact with us be it by registering for one of our programmes, engaging with our programme emails, speaking with our findWellness coaches, online workshops or video playbacks we will gather information on you to improve these interactions and helps us to deliver the best possible programmes. Some of this data you will formally give us like your email address; other information may be anonymously gathered.  

The below summarises how you may interact with us and how we treat your data. Please take time to understand this as it will affect how your data is managed and what you need to do if you have any questions or make any changes. 

 

Voluntary data collection and use of personal information  

findWellness collects personal information provided by you, including but not limited to:  

• Your completion of the findWellness registration form  
• The questionnaires you complete before, during and after the programmes  
• Your interaction with the findWellness coaches/programme hosts  
• Your participant in any live event run as part of the programme 
• Your involvement in our online community if you choose to be part of that (which is not a requirement of the programme, but rather an optional extra)  
• Your communication with us via any other platform, such as email  

Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, postal address, age, gender and any other relevant information you may provide. This information helps us to better understand your needs and enhance your findWellness experience. You can refuse to supply personal identification information, but doing so may prevent you from engaging in certain related activities; which we are happy to discuss with you if needed.  

 

Automatic data collection  

findWellness collects information when you visit any of our platforms or receive our email communications. This may include information about your device, operating system and browser type, your IP address (and the general physical location derived from it), the nature of your phone service, referring URLs, link clicks and page visits.  

 

Use of your data 

The information you provide to us, your interactions with different aspects of our programmes, your self-reported progress and feedback about the programme are entered into a database by the Programme Manager which removes the connection of the data with you personally, so you are not personally identifiable. 

This generalised data is then analysed to see how effective the programme has been and how much it has improved the wellbeing of participants as an overall trend. If your programme registration has been paid for by your insurer or the business you work for, then these trends and any feedback may be shared with the company that has referred you to the programme without any link to you personally.   

 

Newsletters, competitions & marketing preferences  

Following the completion of the programme, you will receive a monthly newsletter from Mission Nutrition/Claire Turnbull which offers additional support including healthy recipes and health tips. You can unsubscribe from this at any time, by clicking the unsubscribe link at the bottom of any of our programme emails and newsletter emails or by emailing [email protected]  

 

Disclosure of your data  

We do not sell, trade, or rent any personally identifiable information, nor do we otherwise disclose any personal information to any third party for their marketing purposes. To provide our services to you, your data will be accessible to our findWellness programme Director, Manager and coaches. 

 

Your rights  

The email communication from findWellness may, from time to time, contain links to and from the websites of our partner networks such as Healthy Food Guide. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  

 

Please check these policies before you submit any personal data to these websites. You also have the right to access and receive a copy of the information held about you, to request the erasure or correction of your information, to object to the processing of your information or to restrict such processing, and to request the transfer of your data. Where we rely on your consent, you have the right to withdraw that consent at any time. 

 

Last edited: November 2023