Terms and Conditions

Last Updated: January 2025

 

findWellness operates under Be Your Best NZ Ltd (“BYB”).

These Terms and Conditions ("Terms") govern your use of our website, services, and online programmes. In these Terms “you” and “your” means the individual accessing and using our services.

Terms apply to all information and advice provided by BYB and Claire Turnbull, including but not limited to that on the findWellness with Claire online platform and app, social media, blogs, live events, emails and other communication channels.

By accessing or using our services, you agree to these Terms. If you do not agree, you must not use our services.

 

1. General Information

1.1 Company Details: Be Your Best NZ Ltd is a registered company in New Zealand

1.2 Contact Information: You can contact us at:

 

2. Eligibility

2.1 You must be at least 18 years old to use our services or have the consent of a parent/guardian.

2.2 By using our services, you confirm that any information you provide is accurate and complete.

 

3. User Account

3.1 You will be required to create an account to access our programmes.

3.2 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.3 We reserve the right to terminate or suspend your account at any time for breach of these Terms.

 

4. Services and Programmes

4.1 Our online programmes include nutrition, lifestyle, and wellbeing advice and support.

4.2 We reserve the right to modify, update, or discontinue any programme or service at our discretion.

4.3 The content is informed by Claire Turnbull’s professional education, research, and practical experience. BYB and Claire Turnbull should not be held accountable or liable for the use or interpretation of any of the information provided.

 

5. Membership and Subscription for findWellness with Claire programme

5.1 Membership is licensed to a single user only and starts from the date of purchase. Memberships can be put on hold at the discretion of BYB.

5.2 Your subscription is based on a recurring fee and will automatically be renewed on the next payment date (1 month after the previous payment for monthly subscriptions, or 3 months after the previous payment for a 3-month subscription).

 

6. Payment and Refund Policy

6.1 Pricing: All prices are listed in NZD and include GST unless stated otherwise.

6.2 Payment: We accept payment via credit card. Payment details are held securely by Stripe. You pay in advance for what you are to receive.

6.3 Confirmation: Once payment has been received, we will send you confirmation to the email address that you provided.

6.4 Cancellation: You may cancel at any time, but your membership will remain until what would have been your next payment due date (or your membership expiration date).

6.5 Refunds: Refunds may be given at the discretion of BYB.

 

7. Health and Safety

7.1 You take full responsibility for your own health and safety when using or partaking in anything recommended by our programmes.

7.2 The information provided by findWellness with Claire is designed for the general population, and not for specific people. It is guidelines and tips. While some specific information is provided, it is intended as general guidance. For personalised health and nutrition advice, you should consult a health professional such as your GP or registered Dietitian/Nutritionist who can review your full medical history.

 

8. Disclaimers

8.1 Our programmes are not a substitute for medical advice, diagnosis, or treatment.

8.2 Consult a qualified healthcare professional before starting any new diet, exercise, or wellness programme.

8.3 You acknowledge that participation is at your own risk and BYB is not liable for any injuries, health issues, or other outcomes arising from your use of our programmes.

8.4 We do not warrant that the programmes will be uninterrupted, timely, secure, or error-free. We reserve the right to correct errors in any information we provide.

8.5 Where we provide a link on this website to a third party’s website, the use of that third-party website is governed by the terms set out by that third party. We do not accept any responsibility or liability for your use of any third-party websites.

 

9. Privacy and Data Use

9.1 You consent to the collection, storage, and private use of your data for the purpose of administering the programme.

9.2 Following engagement of our services you will receive a monthly newsletter from Claire Turnbull which offers support including healthy recipes and tips. You can unsubscribe from this at any time, by clicking the unsubscribe link at the bottom of any of our newsletter emails.

9.3 We do not sell, trade, or rent any personally identifiable information, nor do we otherwise disclose any personal information to any third party for their marketing purposes.

9.4 If you provide us with feedback or testimonials, you consent to us using this information for marketing purposes unless otherwise stated. Please note we will not identify you by your full name unless you have given us permission to do so.

 

10. Limitation of Liability

10.1 We do not provide any warranties that our services will provide a particular level of enjoyment, meet your expectations or achieve a particular result.

10.2 To the maximum extent permitted by law, BYB is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

10.3 Our liability is limited to the amount you paid for the specific programme or service in dispute.

 

11. Intellectual Property

11.1 All content, materials, and resources provided as part of our programmes are the intellectual property of BYB and are protected by New Zealand law. No right, title, or interest in or to this website or any content, features, or functionality on this website is transferred to you. Any use of this website or its contents not expressly permitted by these Terms is a breach of these Terms and may also violate copyright, trademark, and other laws.

11.2 You are not permitted to copy, reproduce, alter, modify, create derivative works, publicly display, broadcast, or stream any content from our programmes without our prior written permission.

 

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

 

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website, and your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us as per details above.