findWellness Coaching Terms and Conditions

Last updated: October 2026

 

findWellness Reset and Kickstart Personalised Coaching are provided by Be Your Best NZ Ltd (“BYB”).

By purchasing or enrolling in one of these programmes, you agree to these Terms and Conditions.

In these Terms:

  • “we”, “us” and “our” refer to BYB and findWellness
  • “you” and “your” refer to the person purchasing, accessing or participating in the programme
  • “programme” refers to findWellness Reset or Kickstart Personalised Coaching, as applicable
  • “coach” refers to the Registered Dietitian or Registered Nutritionist providing your coaching sessions

These Terms apply to the findWellness coaching programme you purchase, including its coaching sessions, programme communications, online content and associated resources.

1. General Information

1.1 Be Your Best NZ Ltd is a registered New Zealand company and is responsible for providing the findWellness coaching programmes covered by these Terms.

1.2 Contact information

2. Eligibility and Suitability

2.1 You must be 18 years or older to purchase or participate in a programme, unless participation has been agreed to by a parent or legal guardian.

2.2 You agree that the information you provide to us and your coach will be accurate and complete to the best of your knowledge.

2.3 You are responsible for telling your coach about any relevant health conditions, medications, allergies, injuries or other concerns that may affect your participation.

2.4 Our coaching programmes may not be suitable for every person or health condition. If we believe another health professional or service would be more appropriate for your needs, we may recommend that you seek alternative or additional support.

3. Programme Overview

findWellness Reset

3.1 findWellness Reset is a 14-week personalised online wellbeing programme.

3.2 Reset includes one-to-one coaching with a Registered Dietitian or Registered Nutritionist, weekly educational content and access to digital and physical resources designed to support your progress.

3.3 Reset programme start dates are flexible. Your programme begins on a Sunday, with your first coaching session generally taking place during the first week.

3.4 A physical welcome pack is included for Reset participants in New Zealand. If international delivery is available, any additional delivery costs will be confirmed before the pack is sent.

Kickstart Personalised Coaching

3.5 Kickstart Personalised Coaching is a 12-week coaching package designed for people who have participated in the findWellness Kickstart programme.

3.6 The package includes:

  • One 45-minute initial coaching session
  • Three 25-minute follow-up coaching sessions
  • Brief email contact and support between appointments
  • Extended access to the Kickstart platform

3.7 Your 12-week coaching period begins on the date of your initial coaching appointment.

3.8 Your follow-up appointments will be arranged flexibly throughout the 12-week period, based on your individual needs and your coach’s availability.

3.9 All four coaching appointments must be completed within the 12-week coaching period. Any appointments not used within this period will expire unless we agree otherwise due to exceptional circumstances.

3.10 Your extended Kickstart platform access begins when you book your initial coaching appointment and continues for five months from that date.

All coaching programmes

3.11 Coaching sessions are delivered online by video call. Your appointment confirmation and joining instructions will be sent to the email address you provide when booking.

3.12 Coaching appointment availability varies between coaches. If your usual coach becomes unavailable, we will contact you to discuss suitable alternatives.

4. Pricing and Payment

4.1 All prices are in New Zealand dollars and include GST unless stated otherwise.

4.2 Payments are processed securely through Stripe. Available payment methods may include major credit cards, debit cards and Apple Pay.

Reset payment options

4.3 Reset may be purchased by:

  • Paying the full programme fee at registration; or
  • Selecting the payment plan, which includes an initial payment followed by automatic weekly payments.

The applicable price, payment schedule and inclusions will be displayed before you complete your purchase and confirmed in your payment receipt.

Kickstart Personalised Coaching payment options

4.4 Kickstart Personalised Coaching may be purchased using one of the following options:

  • Pay in full: One payment of $550; or
  • Payment plan: $250 at checkout, followed by eight weekly payments of $44, with the first weekly payment charged one week after purchase. The total payment-plan cost is $602.

4.5 The payment plan is a way of paying a fixed programme fee in instalments. It is not a weekly membership or pay-per-session arrangement.

4.6 By choosing a payment plan, you authorise Stripe to charge the agreed payments to your nominated payment method according to the schedule shown at checkout.

4.7 Subject to your rights under New Zealand consumer law and any refund or adjustment agreed by us, choosing not to participate or stopping part-way through a programme does not automatically cancel your remaining payments.

5. Failed Payments

5.1 If an automatic payment is unsuccessful, Stripe may attempt to process the payment again.

5.2 We may contact you and ask you to update your payment details or arrange payment of the outstanding amount.

5.3 If payments remain overdue, we may pause future coaching appointments and programme or platform access until your account is brought up to date.

5.4 Please contact us as soon as possible if you are experiencing payment difficulties so that we can discuss your situation.

6. Cancellations and Refunds

6.1 We understand that circumstances can change. If you are unable to continue with your programme, please contact the findWellness team as soon as possible.

6.2 We are not required to provide a refund solely because you change your mind, your personal circumstances change or you decide not to complete the programme.

6.3 Requests for full or partial refunds outside your statutory rights will be considered individually and remain at the discretion of BYB. We may take into account:

  • When the cancellation request was received
  • Payments already processed
  • Coaching sessions already delivered or missed
  • Platform content and resources already accessed
  • Programme administration already completed
  • Any exceptional circumstances affecting your participation

6.4 Cancelling your participation does not automatically cancel future payment-plan instalments. We will confirm in writing whether any payment adjustment or refund has been agreed.

6.5 Nothing in these Terms limits or removes any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

6.6 If we are unable to provide a material part of the programme you purchased, we will discuss an appropriate alternative, credit or refund for the affected part of the service.

7. Coaching Appointments

7.1 You are responsible for booking and attending your scheduled coaching appointments.

7.2 If you need to reschedule an appointment, you must contact your coach by email at least 24 hours before the scheduled appointment time.

7.3 An appointment cancelled with less than 24 hours’ notice may be treated as used.

7.4 If you do not attend an appointment and have not contacted your coach beforehand, the appointment will be treated as used.

7.5 If your coach needs to reschedule an appointment, you will not lose that appointment and an alternative time will be arranged.

7.6 If you arrive late, your appointment may still need to finish at the original scheduled time.

7.7 Programme timeframes and appointment expiry dates still apply when an appointment is rescheduled. Please arrange replacement appointments promptly so they can be completed within your programme period.

8. Email Support and Communications

8.1 Where email support is included, it is intended for brief updates and questions relating to the plan you have developed with your coach.

8.2 Email support is not intended to replace a coaching appointment or provide detailed assessment, extensive written advice or urgent health support.

8.3 Coaches respond during their usual working days and hours. Email is not monitored continuously and an immediate response cannot be guaranteed.

8.4 If you require urgent medical assistance, contact your GP, an appropriate healthcare service or emergency services.

8.5 You will receive service emails that are necessary to deliver your programme. These may include payment confirmations, appointment information, platform access details, programme content and administrative updates.

8.6 Marketing emails containing general tips, recipes, news or promotional offers will only be sent where we have the appropriate consent. Marketing emails will include an option to unsubscribe.

8.7 Unsubscribing from marketing emails does not stop essential service communications relating to a programme you are currently participating in.

9. Your Responsibilities

9.1 You are responsible for deciding how you use the information, coaching and resources provided through your programme.

9.2 To receive the greatest benefit, we encourage you to attend your appointments, engage with relevant programme content and communicate openly with your coach.

9.3 You are responsible for ensuring that you have appropriate internet access, a suitable device and a private environment for online coaching appointments.

9.4 You must not share your personal login, coaching links, programme access, downloadable resources or other programme content with another person.

9.5 You agree to communicate respectfully with our team and other people involved in delivering the programme.

10. Health and Medical Disclaimer

10.1 General educational content, including emails, videos and downloadable resources, is provided for information and wellbeing education. It is not a substitute for individual medical diagnosis, treatment or advice.

10.2 Personalised coaching is based on the information you provide and operates within your coach’s professional scope of practice. 

10.3 You should consult your GP or another appropriate health professional if you have a medical condition, take medication, are pregnant, have concerns about your physical or mental health, or are unsure whether a recommendation is suitable for you.

10.4 Participation in a programme does not establish a doctor-patient relationship and does not replace care from your existing healthcare providers.

10.5 Individual results vary. We cannot guarantee any particular health, wellbeing or weight-related outcome.

11. Privacy and Data Use

11.1 We collect and use personal information for purposes that may include:

  • Processing payments
  • Managing programme enrolment and platform access
  • Arranging and delivering coaching appointments
  • Communicating with you about your programme
  • Providing relevant support
  • Monitoring programme delivery and participation

11.2 Your information will be handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

11.3 Information may be held in the systems we use to deliver our services, including payment, booking, email, programme-management and online-learning platforms.

11.4 We will only use an identifiable testimonial, story, photograph or other personal feedback for marketing purposes with your permission.

11.5 Aggregated or de-identified information may be used to evaluate and report on programme participation and outcomes where individuals cannot reasonably be identified.

12. Intellectual Property

12.1 Unless stated otherwise, the programme content, videos, written materials, downloadable resources, branding and other intellectual property provided through findWellness are owned by or licensed to BYB.

12.2 Your access is for your own personal, non-commercial use.

12.3 You must not copy, reproduce, publish, sell, distribute, share or create derivative materials from programme content without prior written permission.